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Fusion Benefits: Eligibility Profile Not Working (Doc ID 2710182.1)

Last updated on FEBRUARY 14, 2023

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

 Eligibility profile is not working

User has set up an eligibility profile at the program level to check for employees assignment status. This eligibility profile doesn't seem to be working if there is a lower level eligibility profile satisfying the criteria.

Previous assignment ended on 6/6/2020
New assignment started on 6/6/2020
Life event run as of 6/22/2020, the systems is making both the assignments eligible. Only the active assignment should be eligible as per eligibility profile attached to the program.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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