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Email Notifications Not Received From Open Project Exclusively - Email All, or New/Deleted Resource Assignments. (Doc ID 2710586.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12.1.0 to 19.12.7.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Email option in P6Web is not sending emails as expected.

The email does not get sent.  There is nothing in the user's sent folder and the recipient does not receive any emails.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6Web as User1 to EPS/Projects, and highlight any project.
2. Next login as User2 to the same EPS/Projects, highlight project (step #1).
3. Next as User1 select Open > Open Exclusively.
4. Next as User2 select Open > Open Exclusively.
5. Result: "Users Currently in Projects" popup appears.
6. Select EMAIL ALL.
7. Result: Impacted user(s) never receives email notification.

Cause

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In this Document
Symptoms
Cause
Solution
References


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