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Unable To Create Customer Account in Agent Console (Doc ID 2710995.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Symptoms

Support Agent is not able to create a customer account with specific email (for. e.g <EMAIL>) in agent console. After entering the First Name, Last Name & Email details, the following error is displayed in UI:

An internal error occurred while processing input request.

 

Merchant has verified that there is no existing profile with the same email via UI and endpoint /ccagent/v1/profiles.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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