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Why Facing Error While Drilling Down To A Quote Under Opportunity? (Doc ID 2713934.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Users are facing an error while drilling down to a quote under opportunity.

Getting error on CPQ page when try to drill down to below quote under the opportunity mentioned below and quote is not opening. It happens only for some Opportunities.


ERROR
-----------------------
Could not perform Action: Open Quote
During commerce integration Process ID: 36353438, Name: OSC - Opp Import
An error occured while communicating with the partner site.
Error message from the partner site:
JBO-29000: Unexpected exception caught: oracle.jbo.RowLimitExceededWarning, msg=JBO-25089: Too many matching records found. Specify additional criteria to limit the number of records.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Sales > Opportunities > Edit Opportunity
2. Go to Quotes subtab > Open Quote > Getting Error



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work with this record.

Cause

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In this Document
Symptoms
Cause
Solution
References


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