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Cloud User Encounters Error When Logging into Utilities Test Accelerator: "There is a problem with your account. Please contact Support" (Doc ID 2718784.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle Utilities Customer Cloud Service - Version 20A and later
Oracle Utilities Meter Solution Cloud Service - Version 20A and later
Oracle Utilities Work and Asset Cloud Service - Version 20A and later
Information in this document applies to any platform.

Goal

In Oracle Utilities Meter Solution Cloud Service (MSCS) and Oracle Utilities Customer Cloud Service (CCS) when users attempt to log into Utilities Testing Accelerator (UTA) cloud an error occurs, "There is a problem with your account. Please contact Support".

Due to this issue users are unable to log into and use Utilities Testing Accelerator.
 

Solution

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In this Document
Goal
Solution


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