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Dispute Stuck in Pending_Approval Status With no Possibility to Cancel or Witdrawn (Doc ID 2719163.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Upon reviewing some disputes is has been noticed that they have a 'Pending Approval' status and unfortunate there is no possibility to process / cancel them within BPM, as the mentioned were submitted yet they were not assigned to anyone.

Cause

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In this Document
Symptoms
Cause
Solution
References


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