How to Restrict Status LOV Selection on Service Request Based on User Roles (Doc ID 2719274.1)

Last updated on OCTOBER 31, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.07.0 version, Service Request

Is it possible to have only few statuses to be available to some users from LOV (eg: New, Resolved) while others like agents can update all the statuses?

Solution

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In this Document

Goal

Solution

References

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How to Restrict Status LOV Selection on Service Request Based on User Roles (Doc ID 2719274.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!