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My Dashboard Under Benefits Service Center Is Not Picking Up The Correct Number Of Actions (Doc ID 2719420.1)

Last updated on OCTOBER 23, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.07.0 version, Manage Benefits

My Dashboard under Benefits Service Center is not picking up the correct number of actions

Our Benefit dashboard under Benefit Service Center is not picking up the correct number of actions that the count is indicating. For example, for this month, our dashboard shows we have 3 'people with active life events', but when we click into it, only 1 employee appears. Also, our dashboard shows we have 4 'people with detected life events', but when we click into it, only 3 appears. I've attached screenshots of each page for you reference.

Navigate to Benefits Enrollment>My Dashboard (Under Benefit Service Center)
 

Solution

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In this Document
Goal
Solution
References


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