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RICS: Duplicate Messages are Getting Triggered Without Routing Info and Leading to Failures (Doc ID 2719923.1)

Last updated on OCTOBER 27, 2020

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

 Occasionally, duplicate messages are getting triggered from Retail source application publisher adapters without having routing information and failing with below errors.

Error:

TRAN_LEVEL_IND is not found in routing info record.
OR
Cannot find a routing info record with a name of to_phys_loc and a detail name of to_phys_loc_type.

Changes

 

Cause

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