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Unable to Complete "Create Roles For Proxy Users" From Mandatory Steps in DCS Guide (Doc ID 2721959.1)

Last updated on OCTOBER 21, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Digital Customer Service

ACTUAL BEHAVIOR
---------------
Customer following mandatory steps in 'Create Roles for Proxy Users' , but is unable to find "Customer Self Service Anonymous Users" role under Add Role Membership

EXPECTED BEHAVIOR
-----------------------
Expected to find the role

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer is following https://docs.oracle.com/en/cloud/saas/b2b-service/20c/faids/mandatory-setup-tasks.html#FAIDS2399235 for "Create Roles for Proxy Users"
In step 9 In the Role Hierarchy workspace, click the Add Role icon, and query for the Inherited Role name using the values from the previous table.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add role

Cause

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In this Document
Symptoms
Cause
Solution
References


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