Global Fusion HR: Approval Transaction Error "The Record Supervisor Of Type LINE_MANAGER Does Not Exist"
(Doc ID 2724714.1)
Last updated on JULY 06, 2023
Applies to:
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.07.0 version, Global Human Resources
When attempting to configure an approval rule (for example Add Pending Worker)
the following error occurs.
ERROR
-----------------------
Error while fetching starting participant : Error while fetching the manager of ..... : The record Supervisor of type LINE_MANAGER does not exist."
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the Add Pending Worker flow as :
Action Type : Approval required
Route Using : Line Manager
Approval Chain of : Worker
Start with : Second Level Manager
Level : 1
Top participant : Second Level Manager
2. In BPM: add Prohibit User Self-Approval in order to skip the initiator
3. Perform an Add Pending Worker transaction
4. Observed that the transaction is failing
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |