PRC:PO: Supplier Communication from Email Address Gets Overridden after Pod Is Migrated to Oracle Cloud Infrastructure (OCI)
(Doc ID 2726870.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.20.07.0 and laterOracle Fusion Purchasing - Version 11.13.20.01.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.10.0 to 11.13.20.10.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
After migration of customer POD to OCI
Login into Fusion Purchasing
Create a Purchase Order
PO is Sent to Supplier
The FROM email address in notifications to Suppliers is defaulted to "no-reply@oracle.com" instead of the correct email address
In procurement, customer are allowed to set the FROM email address to the buyer’s email address (eg. buyer@companydomain.com)
After migration to Oracle Cloud Infrastructure (OCI), customers are required to confirm the email address before it can be used.
If this doesn’t happen, the emails will be sent from ‘no-reply@oracle.com’ instead of the correct email address.
Changes
If customer environment migrated to Oracle Cloud Infrastructure (OCI), this issue will be observed
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| <Internal_Only>Option#1: Self Service Solution |
| Option#2: Engage Oracle Support |