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PRC:PO: Supplier Communication from Email Address Gets Overridden after Pod Is Migrated to Oracle Cloud Infrastructure (OCI) (Doc ID 2726870.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Purchasing - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

After Migration of Customer POD to OCI
Login into Fusion Purchasing
Create a Purchase Order
PO is Sent to Supplier
The FROM email address in notifications to Suppliers is defaulted to "no-reply@oracle.com" instead of the correct email address

In procurement, customer are allowed to set the FROM email address to the buyer’s email address (eg. buyer@companydomain.com)

After migration to Oracle Cloud Infrastructure (OCI), customers are required to confirm the email address before it can be used.

If this doesn’t happen, the emails will be sent from ‘no-reply@oracle.com’ instead of the correct email address.

Changes

 If customer environment migrated to Oracle Cloud Infrastructure (OCI), this issue will be observed

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Option#1: Self Service Solution
 Option#2: Engage Oracle Support

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