PRC:PO: Supplier Communication from Email Address Gets Overridden after Pod Is Migrated to Oracle Cloud Infrastructure (OCI)
(Doc ID 2726870.1)
Last updated on NOVEMBER 19, 2020
Applies to:Oracle Fusion Purchasing Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Purchasing - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
After Migration of Customer POD to OCI
Login into Fusion Purchasing
Create a Purchase Order
PO is Sent to Supplier
The FROM email address in notifications to Suppliers is defaulted to "firstname.lastname@example.org" instead of the correct email address
In procurement, customer are allowed to set the FROM email address to the buyer’s email address (eg. email@example.com)
If this doesn’t happen, the emails will be sent from ‘firstname.lastname@example.org’ instead of the correct email address.
If customer environment migrated to Oracle Cloud Infrastructure (OCI), this issue will be observed
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In this Document
|Option#1: Self Service Solution|
|Option#2: Engage Oracle Support|