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How To Identify Additional Information On The Agent Chat Window? (Doc ID 2728717.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


Customer has multiple websites, and the agents are in multiple queues. The agent must know from where the request is coming from. How to customize the chat window so we can add Queue and Product information?

How to identify additional information on the agent chat window?


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