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TCB: A Results File Encryption Error Causes TCB Job To Fail (Doc ID 2729165.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Oracle Taleo Platform Cloud Service - Connect - Version 20B and later
Information in this document applies to any platform.


TCB jobs fail with an error in the post-process encryption step (intended to encrypt results file with the customer's public key)

encryption failed: public key not found


Support may find an error in the TCB logs.  (Below, "ABCD1234" represents the key ID of the key that TCB attempted to use for encrypting the job's results file):

ABCD1234 skipped: public key not found


NOTE: This KM document does not apply if the TCB job with the problem is not one that encrypts results files. (Not all customers use encryption for results files).


 The customer's Public key (used for encrypting TCB results file) was recently changed.   The problem started after this task was completed.


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