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OCI : Management Agent Status Reporting As Silent In OCI Console (Doc ID 2729173.1)

Last updated on NOVEMBER 02, 2023

Applies to:

OCI Management Agent Service - Version N/A and later
Information in this document applies to any platform.


Management Agent was deployed correctly in OCI (Oracle Cloud Infrastructure)

Case 1:

The agent status shows as Active (running) in the command line. Verified this from the "sudo systemctl status mgmt_agent" command output.

On the OCI Console, the agent is shown as "SILENT"

All the pre-reqs are configured as per the document:

Case 2:

OCI Management Agent in Silent Mode Within OCI Console. OCI Management Agent cloud agent keeps stopping or getting stuck without collecting/transferring data.

Sometime in the console shows up/running but doesn't collect any data

When issue happens, we see following in mgmt_agent_client.log

2022-09-05 17:40:03,484 [SysExecutor.72 (Agent-MACSWorkExchange-poller)-15454] INFO - AgentServiceInvocation <--rsp[UI3HJPNI1I7V3SLAKEXO5HUHVXGUNCDQ/1BC091C103F72B194F0927BD98EFF9B5/F723CD1E6DFD42C9E29862B3B4AA0B6A]<-- POST<region><region>-1.xxxxxxx/actions/exchangeWorkSubmission: [200]
2022-09-05 17:40:03,485 [SysExecutor.72 (Agent-MACSWorkExchange-poller)-15454] WARN - AgentServiceInvocation <--err--> A MultiException has 1 exceptions. They are:
1. java.lang.IllegalStateException: ServiceLocatorImpl(__HK2_Generated_10898,10898,1322818615) has been shut down



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