OCI : Management Agent Status Reporting As Silent In OCI Console
(Doc ID 2729173.1)
Last updated on NOVEMBER 02, 2023
Applies to:
OCI Management Agent Service - Version N/A and laterInformation in this document applies to any platform.
Symptoms
Management Agent was deployed correctly in OCI (Oracle Cloud Infrastructure)
Case 1:
The agent status shows as Active (running) in the command line. Verified this from the "sudo systemctl status mgmt_agent" command output.
On the OCI Console, the agent is shown as "SILENT"
All the pre-reqs are configured as per the document:
https://docs.cloud.oracle.com/en-us/iaas/management-agents/doc/perform-prerequisites-deploying-management-agents.html#GUID-EFD288F4-55C4-4DEF-900D-0DEAA24360A2
Case 2:
OCI Management Agent in Silent Mode Within OCI Console. OCI Management Agent cloud agent keeps stopping or getting stuck without collecting/transferring data.
Sometime in the console shows up/running but doesn't collect any data
When issue happens, we see following in mgmt_agent_client.log
2022-09-05 17:40:03,485 [SysExecutor.72 (Agent-MACSWorkExchange-poller)-15454] WARN - AgentServiceInvocation <--err--> A MultiException has 1 exceptions. They are:
1. java.lang.IllegalStateException: ServiceLocatorImpl(__HK2_Generated_10898,10898,1322818615) has been shut down
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |