Change Order Workflow Using Rule Based Auto Approval Stuck At Approval (Doc ID 2729938.1)

Last updated on AUGUST 28, 2024

Applies to:

Symptoms

On Fusion Product Development : 11.13.20.10.0
When attempting to complete a change order workflow that utilizes a rule base auto approval, the following issue occurs.

-- Issue
The change order will become stuck in the approval stage, and not progress automatically.

-- Expected Behaviour
The customer expects that the change order will automatically be approved and move to a completed status based on the auto approval BPM rule that has been configured

 -- Steps
The issue can be reproduced at will with the following steps.
1. Product Development
2. Create a change order for a change order type that is utilizing a rule base auto approval
3. Add an affected item to the change order and add a redline to the affected item
4. Submit the change order and progress through open to the approval stage.
5. Observe that the change order remains stuck in the approval stage

Cause

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