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OFFICE 365 : Users are Unable to Connect After OCI Migration (Doc ID 2731503.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

 After an Environment is Migrated to OCI infrastructure , Office 365 Add In users are unable to connect to Side Panel .

Also all Syncs are failing, Sync Engine is unable to connect to Micro Soft Web Services. 

Cause

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In this Document
Symptoms
Cause
Solution

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