FA: SCM: OM: Can Customers Review and Orchestrate Sales Orders through an Order Management Portal?
(Doc ID 2731932.1)
Last updated on DECEMBER 17, 2020
Applies to:Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
A business requirement has been defined to allow customers to log into a portal to see their own order information, statuses, invoices etc. It should include the ability for customers to accept orders to enable invoicing, to create their own RMAs (subject to RMA approval) and download any specific documentation associated with sales orders/ RMAs.
This requirement may be implemented as an Order Management Portal similar to Bill Management portal for invoices and the Supplier Portal.
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