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Unable To Receive Scheduled Reports In Email (Doc ID 2732606.1)

Last updated on DECEMBER 07, 2020

Applies to:

Oracle Transportation Management Cloud Service - Version 20.3 to 20.3 [Release 20]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Users are not able to receive Scheduled Reports in Email.

EXPECTED BEHAVIOR
-----------------------
Expect that an Email is to be sent whenever a Schedule report is executed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Navigate to Business Process Automation > Reporting > Report Manager
2) Click on schedule for any report Say - Pickup Summary
3) Select the shipments in "Shipment ID"
4) Provide the mail address in "Email Address" and relevant "Subject"
5) Select Excel(.xls)
6) Click on Publish

There is no email sent to the email id given in step 4.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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