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Synchronization With Outlook Is Failing (Doc ID 2732946.1)

Last updated on SEPTEMBER 02, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Microsoft Office 365

Office 365 Instant Sync Job failing with error

ERROR
-----------------------
ERROR:org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Office 365 Instant Sync Job

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize data from Office 365 to OSC or viceversa.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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