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Request Timeouts Occuring when Retrieving Documents (retrieveDocumentsList API Call) From Oracle OCE (Doc ID 2733909.1)

Last updated on DECEMBER 04, 2020

Applies to:

Content and Experience Cloud Classic - Version 19.3.2 and later
Content and Experience Cloud - Version 20.4.2 and later
Content and Experience Cloud Service - Version 20.1.2 and later
Information in this document applies to any platform.

Symptoms

We are noticing intermittent request timeouts while retrieving documents (retrieveDocumentsList API call) from ESB- Enterprise Service Bus to OCE (Content and Experience Cloud).  This is a back-end service (EBS) that uses API call to connect with OCE to upload and retrieve the document.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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