When Answered a call, Call states remains in "Connecting" (Doc ID 2735062.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

All Agents are receiving incoming call notification.

But when call is answered it is remaining in connecting and gets disconnected with out establishing the Call.

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In this Document

Symptoms

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