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Chat Inlay Configuration Mobile Responsive (Doc ID 2735364.1)

Last updated on AUGUST 31, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


Customer wants to leverage chat-inlay on their mobile app. They have requested for below clarifications related to the chat-inlay:

1. Can it be integrated directly to a React Native based Mobile app, or can a chat-inlay be only configured through a webpage?
2. Is there a way to change the size/dimensions of the chat-inlay, as the size of the mobile screen may differ customer to customer?
3. Can the chat-inlay be made responsive, if it is not already? Or is it responsive?
4. Can the chat-inlay be configured to open automatically upon navigating to the screen? Or is it mandatory to click on the label to open the inlay?


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