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New Users Are Unable To Access EPM Cloud Pods (Doc ID 2736475.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Account Reconciliation Cloud Service - Version 20.11.62 to 20.12.53 [Release 20.0]
Oracle Financial Consolidation and Close Cloud Service - Version 20.11.62 to 20.12.53 [Release 20.0]
Information in this document applies to any platform.

Symptoms

One or more new users have been granted User and Viewer access to some EPM Cloud instances. These users can then access some of the pods but not others. An error is thrown when logging into some of the instances: "The user account has not been granted access to this application. Contact your administrator.".

Cause

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In this Document
Symptoms
Cause
Solution
References


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