Clicking "Create Service Request" Button Results In Error: A valid default service request status hasn't been defined
(Doc ID 2737029.1)
Last updated on MAY 17, 2022
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.10.0 version, Service Request
While on the SR landing page, when a user clicks on the "Create Service Request" button, the users get a pop-up with the below error message.
ERROR
"A valid default service request status hasn't been defined. Ask your service administrator to set it up. (SVC-5295051)"
Replication Steps:
1. Navigate to the Help Desk SR landing page
2. Click on the Create Service button
Cause
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In this Document
Symptoms |
Cause |
Solution |