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Clicking "Create Service Request" Button Results In Error: A valid default service request status hasn't been defined (Doc ID 2737029.1)

Last updated on MAY 17, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Service Request

While on the SR landing page, when a user clicks on the "Create Service Request" button, the users get a pop-up with the below error message.

ERROR
"A valid default service request status hasn't been defined. Ask your service administrator to set it up. (SVC-5295051)"

Replication Steps:
1. Navigate to the Help Desk SR landing page
2. Click on the Create Service button


Cause

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In this Document
Symptoms
Cause
Solution


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