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Scheduled Process "Retrieve Inbound Email Messages" Not Creating SR For All Emails (Doc ID 2738394.1)

Last updated on DECEMBER 21, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Large numbers of emails sent in over in a specific time interval have not created SR's, after a customization change that made the process to retrieve email fail.
.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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