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Sales Order Created From Service Request Part Details Tab Is Failing With Payment Terms Missing Error (Doc ID 2739677.1)

Last updated on AUGUST 21, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit a sales order from the service request page > Part Details sub tab the following error occurs.

ERROR
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A user-defined validation failed for the following reason: You cannot submit the order because the fulfillment line is missing payment terms


STEPS
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The issue can be reproduced at will with the following steps:
1. From Service request screen, select the Part Details subtab
2. Create "Part Request" and trying to create sales order for the Return and Repair Flow.
2. After adding the parts to the service request and clicking on "Order" button is throwing below error and the Sales order is not being linked to Service Request.


Cause

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In this Document
Symptoms
Cause
Solution


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