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P6 Professional Cloudconnect Users Unable To Login - Get "Invalid user name or password. Please try again." (Doc ID 2741767.1)

Last updated on JANUARY 27, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.9 and later
Information in this document applies to any platform.

Symptoms

P6 Professional Cloudconnect users unable to log into P6 Professional.
Issue is intermittent - Some users may be able to log in and others not able.

Errors shown in log file

Information Info Orchestrator sending request to RemoteContext

Information Debug Consumer Primavera.Venus.Data.CloudStore.CloudHydrator registered for motivaPMDatabaseproduction <username> Server Context
Information Exception Exception in CloudHydrator while invoking request: System.Exception: Error from cloud server: Internal error Invalid Session!

Cause

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In this Document
Symptoms
Cause
Solution


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