My Oracle Support Banner

Error 'Invalid email, unable to create user' When Creating a New User in Primavera Administration (Doc ID 2741877.1)

Last updated on MARCH 20, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version to [Release 15.1 to 20.12]
Primavera Unifier Cloud Service - Version 10.0 to [Release 10.0 to 20.12]
Information in this document applies to any platform.


When attempting to create a new user in Primavera Administration, the following error occurs in the log file:

2021-01-04T17:37:14.518+0000 Creating/Assigning Application Access for Users: 1
2021-01-04T17:37:14.542+0000 Processing User(1/1): USER
2021-01-04T17:37:14.727+0000 Email contains non existing domain, Unable to create User: USER
2021-01-04T17:37:14.733+0000 Invalid Email, Unable to create User: USER
2021-01-04T17:37:14.746+0000 Unable to create user: USER
2021-01-04T17:37:14.751+0000 Processing User Failed: USER


The issue can be reproduced at will with the following steps:

1. Login to Primavera Administration.
2. Enter the details to create a new user then click Save.
3. The new user does not get created.
4. Refer to the notification bell in the upper right hand corner and review the log.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.