Error 'Invalid email, unable to create user' When Creating a New User in Primavera Administration
(Doc ID 2741877.1)
Last updated on MARCH 20, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 to 20.12.3.0 [Release 15.1 to 20.12]Primavera Unifier Cloud Service - Version 10.0 to 20.12.3.0 [Release 10.0 to 20.12]
Information in this document applies to any platform.
Symptoms
When attempting to create a new user in Primavera Administration, the following error occurs in the log file:
2021-01-04T17:37:14.518+0000 Creating/Assigning Application Access for Users: 1
2021-01-04T17:37:14.542+0000 Processing User(1/1): USER
2021-01-04T17:37:14.727+0000 Email contains non existing domain, Unable to create User: USER
2021-01-04T17:37:14.733+0000 Invalid Email, Unable to create User: USER
2021-01-04T17:37:14.746+0000 Unable to create user: USER
2021-01-04T17:37:14.751+0000 Processing User Failed: USER
The issue can be reproduced at will with the following steps:
1. Login to Primavera Administration.
2. Enter the details to create a new user then click Save.
3. The new user does not get created.
4. Refer to the notification bell in the upper right hand corner and review the log.
Cause
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