How to Schedule Cloud Update (including Hotfixes) Deployments for Retail Cloud Services
(Doc ID 2742551.1)
Last updated on DECEMBER 12, 2023
Applies to:Oracle Retail Merchandising Foundation Cloud Service
Oracle Retail Insights Cloud Service Suite
Oracle Retail Xstore Office Cloud Service
Oracle XBRi Cloud Service
Oracle Retail Integration Cloud Service
Information in this document applies to any platform.
This document outlines what to do and what information needs to be provided in the SR to schedule a hot fix deployment on your Retail Cloud Service environments.
- Major, Service Updates and Critical Updates (Quarterly Releases) are automatically scheduled by Oracle Retail Cloud Operations for customers whose cloud services have on boarded to the Continuous Delivery scheduling cycle. Refer to Doc ID 2803105.1 for additional details.
- Customers whose Cloud Services have NOT on boarded to the Continuous Delivery scheduling cycle, Major, Service Updates ((Quarterly Releases)) will need to be scheduled by customers on My Oracle Support or Cloud Customer Portal.
- Monthly Cumulative Bundled hotfixes/patches that are released for the Merchandising Suite, Planning & Optimization Suite, Science & Insights Suite and Retail Integration Cloud Services will need to be scheduled by customers on My Oracle Support or Cloud Customer Portal.
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