Resolution Code List Doesn't Get Refreshed When Outcome is Updated By Groovy In Service Request
(Doc ID 2742945.1)
Last updated on MAY 29, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
Usually when a service request is resolved and Outcome is selected, Resolution drop-down shows list of values based on Outcome field.
But, when Outcome is auto-populated based on groovy script, then why the values in drop down of Resolution Code field doesn't get refreshed?
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