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Can A Reply E-mail Be Sent From A Closed SR Instead Of Creating A New SR? (Doc ID 2747426.1)

Last updated on MAY 31, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

When an inbound e-mail it sent to a closed service request a new Service request is created.  Is it possible to not create an SR and have a response sent back to the user automatically?

Solution

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In this Document
Goal
Solution


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