Can A Reply E-mail Be Sent From A Closed SR Instead Of Creating A New SR?
(Doc ID 2747426.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Goal
When an inbound e-mail it sent to a closed service request a new Service request is created. Is it possible to not create an SR and have a response sent back to the user automatically?
Solution
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In this Document
Goal |
Solution |