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Inbound Email not received (Doc ID 2749619.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.10.0 version, Service Email

Inbound Email not received


We are not receiving any email (and Service Requests are not created from inbound email) though scheduled process "Retrieve Inbound Email Messages" is running few minutes.

We are losing some Service Requests that should be created by email channel.
 

Solution

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In this Document
Goal
Solution


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