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Leads Converting But Going To Retired (Doc ID 2752111.1)

Last updated on APRIL 26, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.07.0 version, Leads, Sales Campaigns

Leads Converting but Going to Retired

When converting some leads they are creating the Opportunity as expected but then the Lead Status is going to Retired.
This is skewing our Lead Reporting figures and showing that we are retiring more of our leads when we are actually converting them to Opportunities.

Scenarios in which the issue is reproducible:

1) While on the landing page, edit a lead and perform a retire operation, then move to a new lead without leaving the landing page, and Convert this lead. In this case the second lead will be having the Retired status.
2) If the first operation is converting a lead, and the second operation is retiring another lead, the second one will have the status Converted instead of Retired.
This is happening until the landing page is refreshed by browser refresh or by going on a different object and coming back.
 

Solution

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In this Document
Goal
Solution
References


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