My Oracle Support Banner

"Unable to create template from site '{site_name}'. Its content assets cannot be exported. Failed to download content template export zip. Internal error while downloading content template archive." (Doc ID 2752441.1)

Last updated on FEBRUARY 19, 2021

Applies to:

Content and Experience Cloud Service - Version 20.1.2 and later
Content and Experience Cloud Classic - Version 19.3.2 and later
Content and Experience Cloud - Version 20.4.2 and later
Information in this document applies to any platform.

Symptoms

Unable to Create a Template for or Copy Site to another New Site.

We are intermittently receiving the following error when attempting to create a template:

"Unable to create template from site '{site_name}'. Its content assets cannot be exported. Failed to download content template export zip. Internal error while downloading content template archive."

a) Select the site "{site_name}", clink on create template and give it a name,
  -Leave unchecked the "Include unpublished content" checkbox
  - click on Create Template.
  - You will see the "Creating tempate '{template_name}' from site '{site_name}'" message.

b) Then the following error is output
  - "Unable to create template from site '{site_name}'. Its content assets cannot be exported. Failed to download content template export zip. Internal error while downloading content template archive."
In the HAR capture when performing the operation, the following error is seen:

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.