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504 Time Out When User Is Splitting CIP Asset (One To Many) (Doc ID 2753357.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

Additions Workbench, incomplete lines
When user tries to split a CIP Addition (one to Many, for example one to 100+)

After a period of time the user gets presented with error:
A connection to the server has failed (status = 504)

The WLS log shows this detail for the error: The time out is shown in server log, customer confirmed they get it after 5 mins of the split being submitted (300 secs):

oracle.apps.fnd.applcore.log.AppsLogger.write(AppsLogger.java:626)
oracle.apps.financials.assets.additions.model.applicationModule.AdditionsAMImpl.shouldCopyAttributeValueForSplit(AdditionsAMImpl.java:1130)
oracle.apps.financials.assets.additions.model.applicationModule.AdditionsAMImpl.copyAttributeValues(AdditionsAMImpl.java:1123)
oracle.apps.financials.assets.additions.model.applicationModule.AdditionsAMImpl.createSplitChild(AdditionsAMImpl.java:1028)
oracle.apps.financials.assets.additions.model.applicationModule.AdditionsAMImpl.splitSourceLines(AdditionsAMImpl.java:602)
oracle.apps.financials.assets.additions.uiModel.applicationModule.SourceLineSearchAMImpl.splitSourceLine(SourceLineSearchAMImpl.java:61)

Connection: Keep-Alive
X-WebLogic-KeepAliveSecs: 300
X-WebLogic-Request-ClusterInfo: true
which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:
java.lang.Throwable.getStackTraceElement(Native Method)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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