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Error When Creating a New Quote from Salesforce [] (Doc ID 2754896.1)

Last updated on MARCH 08, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 B Patch 4 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a new quote from Salesforce, the following error is observed:

During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import

 

The following can be found in the bm.log:

During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import
During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import
. . .
Caused by: Could not get document from xml.
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:185)
at com.bm.xchange.services.commerce.bs.CmUtil.getResultDocument(CmUtil.java:3847)
... 163 more
Caused by: com.bm.xchange.util.BMSystemException: Could not parse xml.
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:264)
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:217)
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:183)
... 164 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 4; columnNumber: 64; Character reference "&#56256" is an invalid XML character.

Changes

No specific changes were observed, however this could be due to a new Opportunity.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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