Error When Creating a New Quote from a CRM (Doc ID 2754896.1)

Last updated on MARCH 14, 2024

Applies to:

Symptoms

When attempting to create a new quote from a crm and importing data via an integration, an error may be observed. For example in a Salesforce implementation, the following error is observed:

During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import

The following can be found in the bm.log:

During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import
During commerce integration Process ID: 1234567, Name: SFDC Opportunity - Import
Integration problem for Process ID: 1234567, Name: SFDC Opportunity - Import
. . .
Caused by: Could not get document from xml.
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:185)
at com.bm.xchange.services.commerce.bs.CmUtil.getResultDocument(CmUtil.java:3847)
... 163 more
Caused by: com.bm.xchange.util.BMSystemException: Could not parse xml.
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:264)
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:217)
at com.bm.xchange.util.XmlUtils.getDocumentFromXml(XmlUtils.java:183)
... 164 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 4; columnNumber: 64; Character reference "&#56256" is an invalid XML character.

Changes

No specific changes were observed, however this could be due to a new Opportunity.

Cause

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