My Oracle Support Banner

Fusion Benefits Cloud:Employees Are Unable to See Any of Their Dependent/Beneficiaries In Self Service (Doc ID 2754936.1)

Last updated on MARCH 09, 2021

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.21.01.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Dependents are not available on the employee self-service page.

EXPECTED BEHAVIOR
-----------------------
Expect to see the dependents on the employee self-service page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to ME
2. Benefits.
3. People To Cover.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.