How to Trigger Notification When A Chat or CTI Is Ongoing Certain Time? (Doc ID 2758400.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

How to trigger notification when a chat or phone call is ongoing certain time?

for example, when a chat or phone call is on more than 60 minutes, the system should send out email notification

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