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P6 Professional Error "P6 client-side cache error Unable to communicate with cloud server, Reached maximum retries. P6 Professional will now close." (Doc ID 2758964.1)

Last updated on MARCH 17, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

All users unable to log into P6 Professional.


ERROR


P6 client-side cache error
Unable to communicate with cloud server, Reached maximum retries.
P6 Professional will now close.

OR

Unable to connect to database. Please run the database configuration tool or contact your administrator.

 

Cause

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In this Document
Symptoms
Cause
Solution


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