RF:Item Inquiry Displays Wrong Data For Common Items Across Companies For Global Users (Doc ID 2759011.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

RF: Item Inquiry - Wrong information displayed for Common items across companies for global users.

Suppose an item is common across Company 1-Facility 1 and Company 2-Facility 2. These are both child companies.
Common information includes item code and barcode. There is company specific information, such as cost.
The user has access to both of these companies.

In RF Item Inquiry, the user logs in and changes from Facility 1 to Facility 2,  enters the item barcode (common item),
then the item information displayed is NOT from facility 2, but its from Facility 1.

Select Ctrl-L to find locations with active inventory for  item. Also see  data from Facility 1 instead of Facility 2.


STEPS
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The issue can be reproduced at will with the following steps:
1 Create  Item 123 with  barcode 123  in  Company 1/Facility 1 and Company 2/Facility 2.
   Create PA  (putaway) type  example ZoneFac1  in Company 1/Facility 1 and ZoneFac2 in Company 2/Facility 2..
   Create active inventory   in each company/facility.

2. Login as global user with access to both Company 1-Facility 1 and Company 2-Facility 2.

3. Go to screen RF: Item Inquiry  which defaults to Facility 1 and parent company.

4. Select Ctrl-F to  change facility  to Facility 2.

5. Scan item 123

6.  See Display:
Item: 123
Description: DESC123
PA Type: ZoneFac1
Item Length: 1
Item Width: 1
Item Height: 1

Expected Behavior
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Expect to see ZoneFac2  because previously changed to Facility 2.

Cause

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