In Service request E-mail Notifications The SR Status Field Is Not Translated To The Correct Language
(Doc ID 2760698.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
When an e-mail notification is sent for a service request. The value for the SR status (or other attributes) is shown in English rather than the users preferred language.
EXPECTED BEHAVIOR
-----------------------
Expect that all attributes in the e-mail will be translated to the expected language
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an outbound e-mail template in Spanish that includes the 'status' attribute.
2. Send an outbound e-mail from a service request
3. The e-mail is received in Spanish except for the SR status. It is in English
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |