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In Service request E-mail Notifications The SR Status Field Is Not Translated To The Correct Language (Doc ID 2760698.1)

Last updated on MAY 31, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
When an e-mail notification is sent for a service request. The value for the SR status (or other attributes) is shown in English rather than the users preferred language.

EXPECTED BEHAVIOR
-----------------------
Expect that all attributes in the e-mail will be translated to the expected language

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an outbound e-mail template in Spanish that includes the 'status' attribute.
2. Send an outbound e-mail from a service request
3. The e-mail is received in Spanish except for the SR status. It is in English

Cause

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In this Document
Symptoms
Cause
Solution


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