Visual Builder Excel Add-On Login Issue (Doc ID 2761023.1)

Last updated on OCTOBER 23, 2023

Applies to:

Goal

Visual Builder Excel Add-On login issue when configuring in XL plugin getting following exception.

Details of the Error Message is reproduced below:
Unable to retrieve the service description from https://host/crmRestApi/resources/11.13.18.05/subscriptionProducts/describe. (VBAFE-01009)
Valid username and password credentials are required to proceed. Retry the operation and provide valid credentials. (VBAFE-00101)
The remote server returned an error: (401) Unauthorized.

~~~~~~~~~~
UnableToRetrieveServiceDescriptionException: Unable to retrieve the service description from https://host/crmRestApi/resources/11.13.18.05/subscriptionProducts/describe. (VBAFE-01009)
Stack:

Inner:
AuthenticationFailedException: Valid username and password credentials are required to proceed. Retry the operation and provide valid credentials. (VBAFE-00101)
Source: Oracle.VisualBuilder.ServiceManager
Stack:
  at Oracle.VisualBuilder.ServiceManager.RestResponseErrorHelper.TryGetErrorPayload(WebException webEx, String& errorPayload)
  at Oracle.VisualBuilder.ServiceManager.RestResponse.ReadResponse(HttpWebRequest webRequest)
  at Oracle.VisualBuilder.ServiceManager.RestRequest.<>c__DisplayClass38_0.<GetResponseAsync>b__0()
  at Oracle.VisualBuilder.Common.ThreadHelper.<>c__DisplayClass9_0.<InvokeInBackground>b__0()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at Oracle.VisualBuilder.Common.ThreadHelper.<InvokeInBackground>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at Oracle.VisualBuilder.ServiceManager.RestRequest.<GetResponseAsync>d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at Oracle.VisualBuilder.ServiceManager.ServiceClient.<>c__DisplayClass11_0.<--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
  at Oracle.VisualBuilder.Common.ProgressReportingAction.<>c__DisplayClass5_0.<<-ctor>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at Oracle.VisualBuilder.Common.ProgressDialog.DoAsyncActionWithProgress(String title, String message, Func`2 asyncAction)
  at Oracle.VisualBuilder.ServiceManager.ServiceClient.GetResponseAsync(RestRequest request)
  at Oracle.VisualBuilder.ServiceManager.ServiceClient.GetDescribePayload(Uri uri, Nullable`1 restFrameworkVersion)
  at Oracle.VisualBuilder.Excel.Runtime.Designer.LayoutSetupHelper.TryGetDescribePayload(String endpoint, String& payload)
Inner:
WebException: The remote server returned an error: (401) Unauthorized.
Source: System
Stack:
  at System.Net.HttpWebRequest.GetResponse()
  at Oracle.VisualBuilder.ServiceManager.RestResponse.ReadResponse(HttpWebRequest webRequest)
 

Solution

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