How to Pre-populate CTI Wrap Up Parameters in B2B Service Application
(Doc ID 2761366.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.20.10.0 to 11.13.21.01.0 [Release 1.0]Information in this document applies to any platform.
Purpose
In R13+ B2B Service Application we introduced the ability for toolbar vendors to send wrap up data including standard attributes as well as custom attributes. If exposed in the Create Wrap Up page, these fields will be pre-populated for the agent. This is how to configure this feature.
Details
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