My Oracle Support Banner

How to Pre-populate CTI Wrap Up Parameters in B2B Service Application (Doc ID 2761366.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


 In R13+ B2B Service Application we introduced the ability for toolbar vendors to send wrap up data including standard attributes as well as custom attributes. If exposed in the Create Wrap Up page, these fields will be pre-populated for the agent. This is how to configure this feature.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.