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How to Stop the Dunning Letters if the AR Invoice is Put on Hold Through Dispute or Through DFF (Doc ID 2761926.1)

Last updated on MARCH 24, 2021

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
Created from restricted SR 3-25419234981

Goal

 On Fusion 11.13.21.01.0 version, Setup, and Configuration
How does one stop the dunning letters to get fired if the AR Invoice is put on hold through a dispute or through DFF.

Right now there is no functionality of putting AR Invoice on hold therefore for that we opened a DFF and we amended the Dunning letters wherein if the DFF says yes then invoice details get excluded from the dunning letter.
But if all the invoices are on hold then the system still fires dunning the letter.
How do we stop dunning letters to get fired to the customer?

Solution

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In this Document
Goal
Solution
References

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