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How to Stop the Dunning Letters if the AR Invoice is Put on Hold Through Dispute or Through DFF (Doc ID 2761926.1)

Last updated on APRIL 20, 2023

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
Created from restricted SR 3-25419234981
Reviewed 22 March -- Idea 30cbad1221 is still being examined.

Goal

On Fusion 11.13.21.01.0 version, Setup, and Configuration
How does one stop the dunning letters to get fired if the AR Invoice is put on hold through a dispute or through DFF.

Right now there is no functionality of putting AR Invoice on hold.  Some customers therefore consider a DFF and amend the Dunning letters whereby if the DFF says yes then invoice details get excluded from the dunning letter.
But if all the invoices are on hold then the system still fires dunning the letter.

How do we stop dunning letters to get fired to the customer?

Solution

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In this Document
Goal
Solution
References

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