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Can You Update An Existing Service Request With An Inbound Email? (Doc ID 2763091.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

Can You Update An Existing Service Request With An Inbound Email?

When a service request is created from an inbound e-mail a user can respond to the acknowledgement e-mail to update a service request.    However can you send an inbound e-mail to an existing SR to update it?
 

Solution

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Goal
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