HR HelpDesk: 'The Value Of The Attribute Reported By Party ID Isn't Valid' Error Message
(Doc ID 2763733.1)
Last updated on DECEMBER 21, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.01.0 version, Service Request
When Employee attempting to create service requests, the following error occurs.
ERROR
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'The value of the attribute Reported by Party ID isn't valid'.
Steps to reproduce:
1. Login to the Application as Employee User (have Only Employee Role)
2. Home -> Navigator -> Help Desk -> HR Service Requests
3. Click Create Service Request -> Fill the required fields value
4. Save & Close -> Getting the below error message
The value of the attribute {ATTRIBUTE_NAME} is not valid.
Note: Customer has created a custom Employee role
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Employees cannot create service requests.
Changes
Customer has created a customer Employee role. The ootb Employee role is working fine.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |