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HR HelpDesk: 'The Value Of The Attribute Reported By Party ID Isn't Valid' Error Message (Doc ID 2763733.1)

Last updated on MAY 18, 2021

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Service Request

When Employee attempting to create service requests, the following error occurs.

 

ERROR
-----------------------
'The value of the attribute Reported by Party ID isn't valid'.

 

Steps to reproduce:
1. Login to the Application as Employee User (have Only Employee Role)
2. Home -> Navigator -> Help Desk -> HR Service Requests
3. Click Create Service Request -> Fill the required fields value
4. Save & Close -> Getting the below error message
The value of the attribute {ATTRIBUTE_NAME} is not valid.

Note: Customer has created a custom Employee role



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Employees cannot create service requests.

Changes

 Customer has created a customer Employee role. The ootb Employee role is working fine.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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