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Timezone for Assets Seem to be Incorrect (Doc ID 2765075.1)

Last updated on MAY 13, 2024

Applies to:

Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud Service - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

Asset was set to display during a specific time period using a local timezone (such as EST) but it did not go live at the configured time, instead displaying 5 hours later.  This seems to indicate that it was using UTC instead of EST.

Changes

This only occurs when using a custom overlay which uses getHours() to interpret the current date and time when displaying assets.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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