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Gateway Timeout Error When Attempting to Export Values From Audit Reports for Product Hub (Doc ID 2767265.1)

Last updated on APRIL 12, 2021

Applies to:

Oracle Fusion Product Hub Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

Exporting values from Audit Report for product hub with a few records results in the following error.

ERROR
-----------------------
Gateway Timeout
The proxy server did not receive a timely response from the upstream server

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Tools > Audit Reports
2. Provide a Date, Product as 'Product Hub', provide a user.
3. Hit Search.
4. This results in 12 records.
5. Clicking on Export to Excel icon results in the above error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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