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P6 Professional for EPPM Freezes or Is "Not Responding" After Successful Login. (Doc ID 2767479.1)

Last updated on APRIL 13, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 to 20.12.2.0 [Release 19.12 to 20.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After login to P6 Professional, the application freezes and the user cannot continue.

Some users receive the "Not Responding" error when opening up Projects and others get the same error when opening layouts in activities.

EXPECTED BEHAVIOR

After login completes, the user should be able to navigate within P6 Professional without delay.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 Professional.
2. Observe the login completes, but, the application freezes and the user cannot navigate within the application.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot utilize P6 Professional.

Cause

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In this Document
Symptoms
Cause
Solution
References


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